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Privacy policy - Alpen-Express
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Privacy policy

Alpen-Express / Privacy policy

Who are we?

Our website address is: - - Part of Railexperts Services BV.

Railexperts Services B.V., established at Postweg 53 D+E 3769 BV Soesterberg Nederland, is responsible for the processing of personal data as
shown in this privacy statement.

Contact details
Railexperts B.V. Postweg 53D+E 3769 BV Soesterberg The Netherlands

What personal data we collect and why we collect it

Railexperts Services BV processes your personal data because you make use of our services and/or because you provide these to us yourself. Below you will find an overview of
personal data that we process:
- First and last name
- Gender
- Date of birth
- Address details
- Telephone number
- E-mail address
- IP Address
- Location data
- Data on your surfing behaviour across different websites (e.g. because this company is part of an advertising network)
- Internet browser and device type

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting data on website visitors who are under 16 years of age. Unless they have permission from their parents or
guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to
We encourage parents to be involved in the online activities of their children to prevent the collection of information about children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please
If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.


When visitors leave comments on the site, we collect the data shown in the comment form, the visitor's IP address and the browser user agent to help detect spam.

An anonymised string created from your e-mail address (also called a hash) may be sent to the Gravatar service if you use it. The privacy policy page can be found here: After your comment is approved, your profile picture is publicly visible in the context of your comment.


If you are a registered user and upload images to the site, you should avoid uploading images that contain EXIF GPS location data. Visitors to the site can download the images and view the location data.

Contact forms

We do not use contact forms.


When you leave a comment on our site, you can indicate whether your name, e-mail address and website should be stored in a cookie. We do this for your convenience so you don't have to fill in these details again when you leave a new comment. These cookies are valid for one year.

If you have an account and you log in to this site, we store a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

Once you log in, we will store some cookies related to your login information and screen display options. Login cookies are valid for 2 days and screen display option cookies are valid for 1 year. If you select "Remember me", your login will be saved for 2 weeks. As soon as you log out of your account, log in cookies will be deleted.

When you edit or publish a post, an additional cookie is stored by your browser. This cookie contains no personal data and merely holds the post ID of the article you edited. This cookie expires after one day.

Embedded content of other websites

Messages on this site may contain embedded content (e.g. videos, images, messages, etc.). Embedded content from other websites behaves exactly as if the visitor had visited this other website.

These websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with such embedded content, including interaction with embedded content when you have an account and are logged in to that website.


Railexperts Services BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time.
browser of your computer, tablet or smartphone. Railexperts Services BV uses cookies with a purely technical functionality. These ensure that the website works properly
These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make sure the website works properly and to optimise it.
optimise the website. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements. During your first visit
we informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your
Internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored using your browser's settings.
delete. For an explanation, see:

Who we share your data with

Railexperts Services BV does not sell your data to third parties and only provides them if this is necessary for the execution of our agreement with you or to comply with legal obligations.
meet a legal obligation. We have concluded a processor's agreement with companies that process your information on our behalf to ensure the same level of security and confidentiality of your information.
of security and confidentiality of your data. Railexperts Services BV remains responsible for this processing. Railexperts Services BV can at all times share your data with Treinreiswinkel BV, as they are the train booking organisation.

How long we keep your data

When you leave a comment, that comment and its metadata are stored forever. This way, we can automatically recognise and approve follow-up comments instead of having to moderate them.

For users registered on our website (if applicable), we also store personal information in their user profile. All users can view, change or delete their personal information at any time (user name cannot be changed). Website administrators can also view and change this information.

What rights you have over your data

If you have an account on this site or have left comments, you may request an export file of any personal data we hold about you, including any data you have given us. You may also request that we delete any personal data we hold about you. This does not include data that we are required to retain for administrative, legal or security purposes.

Where we send your data

Comments from visitors may be routed through an automated spam detection service.

What do we do with your data?

For what purpose and on the basis of which basis do we process personal data?
Railexperts Services BV processes your personal data for the following purposes:
- Sending you our newsletter and/or advertising folder
- To be able to call you or send you an e-mail if this is necessary for us to be able to perform our services
- To inform you about changes to our services and products
- To deliver goods and services to you

How we secure your data

Railexperts Services BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes.
and unauthorised changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact
our customer service or via

Viewing, modifying or deleting data

You have the right to inspect, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for the
data processing or to object to the processing of your personal data by Railexperts BV and you have the right to
data portability. This means that you can request us to send the personal information that we have about you in a computer file to you or another organisation designated by you.
This means that you can request us to send the personal data we have on you in a computer file to you or another organisation named by you. You can request access, correction, deletion, data interchange of your personal data or request to
withdrawal of your consent or objection to the processing of your personal data to In order to be sure that the request for inspection
To be sure that the request for inspection has been made by you, we ask you to send a copy of your proof of identity with the request. In this copy, please include your passport photo, MRZ (machine readable zone, the strip with
with numbers at the bottom of the passport), passport number and Citizen's Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible
within four weeks, to your request. Railexperts Services BV would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the
Authority for the Protection of Personal Data. You can do so via the following link: